“Your Satisfaction is Our Priority“
At Slushweb, we take pride in the quality of our products — from premium slushy machines and refreshing syrups to eco-friendly cups and straws. If something doesn’t meet your expectations, we’re here to make it right.
Return Eligibility
You can request a return within 7 days of receiving your order, provided the item meets the following conditions:
- The item is unused, unopened, and in original packaging
- The product is not listed as non-returnable (e.g., opened food-grade syrups or hygiene-related items like used straws or cups)
- You have proof of purchase (order number, invoice, or confirmation email)
Non-Returnable Items
We do not accept returns on:
- Opened or used syrups, powders, or consumables
- Used straws, cups, or utensils
- Products damaged due to misuse or accidents
- Items marked as Final Sale
How to Initiate a Return
- Email us at slushweb.info@email.com or use the Contact Us page within 7 days of delivery.
- Mention your order number, the item you’d like to return, and the reason for return.
- Once approved, we’ll provide the return address and instructions.
Note: Return shipping costs are the responsibility of the customer unless the item is defective or we sent the wrong product.
Refunds
Once we receive and inspect your returned item, we’ll notify you by email. If approved:
- Your refund will be processed to the original payment method within 5–7 business days
- Shipping charges (if any) are non-refundable
If your return is rejected (due to signs of use or damage), we may not issue a refund and can return the product back to you at your cost.
Exchanges
We currently do not offer direct exchanges. If you need a different product, please initiate a return and place a new order separately.
Damaged or Defective Items
If your product arrived damaged, leaking, or not functioning (e.g., a faulty slush machine), please contact us within 48 hours of delivery. Include:
- Your order number
- Photos/videos of the damaged item and packaging
We’ll assess the issue and offer a replacement, refund, or store credit as appropriate.
Return Address
Slushweb HQ
Zam Zam Commercial Center
Bahawalpur, Punjab, Pakistan
(Please do not return items without contacting us first)